That's as good an explanation as any for why Facebook and its related platforms crashed this morning, locking out millions of users. Here's a flashback to Facebook's automated apology from an outage nine years ago.
As we often forget, Facebook's customers are its advertisers. Viewers like you and me are not Facebook's customers, but Facebook's product; it's access to our eyeballs that Facebook sells to its customers. With that in mind, Facebook's apology to users for its malfunction is akin to a slaughterhouse apologizing to the waiting cattle for having to wait because Production Line 2 is temporarily out of service.