Cable giant Comcast wrote me last month to complain that it owed me some money, and if I didn't write it a check for $203.32 below zero, it would cut off my service. I posted the letter three days ago, on Friday.
Today a Comcast executive e-mailed me to say that he'd seen my blog post (likely from an automated computer search), and would I call him? Comcast is sorry for the trouble. I called, and we had a pleasant chat. I think I defused his worry that I might lead a blogospheric revolt of Comcast's creditors: I actually like getting letters from $60 billion (market cap) corporations insisting that they owe me money. By contrast, when I overpay Nordstrom, it merely sends the extra money back and does not grovel.
That, I figured, should be the end of it. Bot Comcast is apparently very sorry that it owes me money, for a few minutes later I had a phone message from a local manager. The voice mail at her number said I had called the "Executive Escalation Line."
Comcast seems really apologetic. I wish there were something I wanted from that fine organization, but the only thing that comes to mind is to banish ESPN, or at least turn the sound off.